Please note: This policy applies to customers who purchased goods direct from Juice Jack Ltd. For all other customers please contact the dealer from whom you originally purchased the goods.
We hope that you are pleased with your purchase. However we understand there may be reasons where you may need to return goods to us.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method.
Goods Faulty on Arrival
If you are reporting faulty goods within 28 days of receipt, we will issue a full refund to you via your original payment method when the goods are returned to us complete.
Goods Faulty in Warranty Period
If you are reporting faulty goods after 28 days of receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. This does not affect your rights to claim against us under the Sales of Goods Act (as amended).
If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
- not open shrink-wrapped or blister pack products or break any manufacturers seals.
- return in good condition all packaging, manuals, cables etc
- return the goods in a condition that would enable Juice Jack Ltd to resell them as new
Please note that the cost of returning these items is the responsibility of the customer. Note: Return carriage costs paid by the customer.
RETURNS PROCEDURE
In the first instance please email jack@juicejack.com, supplying
- your name (and company name if applicable)
- your contact details (including a contact phone number)
- date of purchase
- receipt number
- reason for wishing to return the goods (including detail of fault if applicable)
We will then advise what action to take. Where you are requested to return the faulty goods to us we will advise what method of delivery to use and will reimburse your mailing costs. Please note we will NOT reimburse any delivery costs that have not been agreed in advance.
Please note: This policy applies to customers who purchased goods direct from Juice Jack Ltd. For all other customers please contact the dealer from whom you originally purchased the goods.
© 2007 Juice Jack Ltd. All rights reserved.